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FAQs

Do you offer services to create custom jewelry for me?
Absolutely.  All of our Jewelry By Madeline is original, and if you are interested in any modifications or different versions we can definitely work with you. Please contact us under the contact information and we can begin the discussion!

  

Do rings come in the same size or are there different sizes available? 
When you purchase a ring on JewelrySpring.com, you will be shown the size in which the ring is available. Ring sizing service can be done at any of your local jewelers. Note that certain metals such as tungsten and titanium cannot be sized. If you see a ring you love and it cannot be sized, drop us an email and we will see if we can source one for you!

 

What is the difference between white gold and platinum? 
White gold is pure gold that is mixed with alloys to give it a white color. Platinum is pure metal that is naturally white and much more durable and stronger than white gold.

 

What colored gemstones are considered precious?
Rubies, sapphires and emeralds are precious gemstones. All other gemstones are referred to as semi-precious.

 

What is the difference between natural and lab-created stones? 
Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Both share the same physical, chemical and visual properties. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color.

 

Is it safe to buy jewelry and gemstones over the internet? 
In a word: Yes. People bank online, they transfer cash online, they even buy cars and airplanes online! Well, we use the same technology that the banks use to protect against the loss, misuse or alteration of your information, so you can order a diamond (or pearl necklace or gold bracelet) without worrying about a thing. Your information is safe with us. At the bottom of our homepage you will see the security information. You can feel doubly secure if you see an “s” after the “http” in the website address. All browsers display this to let you know that you're in a secure environment thanks to our use of Secure Socket Layer (SLL) technology.

To be sure you're browsing secure pages, check the bottom of the Web page for the icon of a closed padlock. This icon appears in the latest versions of Internet Explorer and Mozilla Firefox to tell you that your information is protected.


Is it safe to mail jewelry and gemstones? 
We ship our jewelry by highly trusted carriers like USPS, so the chances of anything happening to your prized package are super slim. Plus, all our shipments are fully insured.


Can you help me resize my ring? 
Resizing rings is best done with your local jeweler so you get the exact right fit! For this reason, we do not resize rings.


Can you help me keep the jewelry a surprise? 
We love surprises and we'd love to help you! First, the jewelry will ship from. First, you need to think about where you'd like the jewelry to be delivered. For some orders we require a signature. These requirements are for your protection, but we understand that they may interfere with your surprise. You can contact us via email at jennifer@jewelryspring.com to arrange a delivery location (like an neighbor who's in on the surprise or your work place, etc.) that will keep the secret safe.


We can also possibly expedite your delivery for a special occasion, forgotten birthday (doh!) or missed anniversary (whoops!). Please don't hesitate to contact us at Jennifer@jewelryspring.com for any special requests.


Will I be liable for my jewelry order while it is being shipped? 
Nope. We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it's our policy that a signature is required for all orders over $500, regardless of any signature waivers you may have with the carrier.


How do I place an order? 
Found something(s) you love? Great! First, place the product(s) you want to order in your shopping cart by clicking on the big "add to cart" button next to the product image. Then, whenever you're done shopping, click "Proceed to Checkout" and follow the easy instructions to complete your order. If you're a registered customer, check out is super easy. If you're not (and you don't have to be), it's still easy but you might want to consider registering to make check out even smoother the next time you shop at Jewelry Spring. Contact our Customer Service Department via email at jennifer@jewelryspring.com if you have you with any questions or issues.


If there was a problem while submitting my order, what should I do? 
Just to be sure, you should first contact our Customer Service Department via email at jennifer@jewelryspring.com for quick and reliable assistance. They can let you know if your order has been submitted successfully or not. And if it hasn't, they can place the order on your behalf.


What if I think I placed a duplicate order? 
If you think you might have placed a duplicate order, please contact our Customer Service Department via email at jennifer@jewelryspring.com and they'll make sure that everything gets sorted out to your satisfaction.


How do I cancel an order once it has been submitted? 
Now why would you want to do that? But if you do, please contact us via email at jennifer@jewelryspring.com ASAP to cancel an order. Please have your order number nearby.


We promise we'll try to stop the order from going through, but keep in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers as fast and as efficiently as possible. That means that even if you contact us immediately after you change your mind about your order, it might already be in the shipping process. If that happens, we can't change or cancel an order once its journey to you has begun. So, if your order can't be cancelled, and you still don't love it after it has arrived – just return it to us according to our return policy. Check the package or website for return policy details.

 

Are the prices online negotiable? 
Although our listed price is final, you are still getting an amazing deal. At Jewelry Spring, we always offer the best value by providing the lowest possible price.


Do you accept international orders? 
Currently we only ship in the USA.

What are my payment options? 
You've got a lot of choices. We use primarily Pay Pal, but Pay Pal will let you use Visa, MasterCard, Discover or American Express very easily.


Do you charge sales tax? 
We charge sales tax on orders shipped to addresses within Georgia. Sales tax within Georgia may vary based on the final destination of the package.


What are my shipping options? 
Right now we ship all of our orders USPS Priority Mail, which gets things there pretty darn fast.  Please plan in advance though if it is around the holidays to ensure you receive the gift on time!  If it is an emergency order (!) please contact us at jennifer@jewelryspring.com and we will make every effort to help you out!


How long does it take to receive my order? 
We make every effort to get it to you as soon as possible! All items listed are in stock and are generally shipped within 48 hours (except weekends). Custom orders may take longer to process. We generally ship USPS Priority which will take 1-4 days depending on your location. We are located in Georgia, and so shipments to the west coast for example will take longer.

 

How long will a refund take? 
You should receive your refund within three to four weeks, which takes into account the time required to ship to us, inspection and processing of your return at our facility, and processing of your refund by your credit card company. For more detailed information, please see our Refund Policy .


How do I check the status of an order?
Click on "My Account" at the top of page go to "My Order History".

                     
How do I track my order after it has been shipped?
You will receive a USPS tracking number for your order, so please go to the USPS site and follow the package tracking instructions.


Can I send someone gifts from Jewelry Spring?
Of course! Simply indicate the two addresses during the ordering process. For your protection, be sure to let your credit card issuer know that you'll be using a shipping address other than your billing address.


What is the difference between a Karat and a Carat?
We get this one a lot! A karat (with a “k”) is the unit of measurement used to indicate the purity of gold (since gold is in fact a mixture of gold and other metals). Pure gold, for example, is 24-karat (24K), 18-karat gold is 75% pure, and so on. Carat (with a “c”) is a term used to measure the weight of a diamond, e.g. 1-carat, 2-carat, and so on. Visit our Jewelry Education section for a complete discussion of Jewelry Terms.

 

What do the markings on the back of my jewelry mean?
If your jewelry has a number and a 'K', this denotes its Karat amount, or the purity of the gold in the piece (gold is actually a mixture of gold and other metals). Visit our Jewelry Education section for a complete discussion of Jewelry Terms.


What do similar pieces of jewelry have such different prices?
For one, gold is sold by weight, and heavier pieces can be more costly than lighter ones. Designer jewelry also generally costs more, especially if it's a one-of-a-kind piece. Special finishes, such as matte or sandblasted, may also affect the cost of the piece.


What is the best way to care for my jewelry?
No dull jewelry!! Here are some tips on how to keep your jewelry sparkly and brilliant.


Diamonds and gemstones: Don't wear your gemstones while doing housework, yard work or any other kind of rough work. Even though some like diamond are extremely durable, a hard blow could chip them. Also, always keep your jewelry away from chlorine bleach.

The best way to clean your diamonds or gemstones is in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the pieces with a soft brush, then transfer them to a wire or tea strainer and rinse with warm water. Pat dry with a soft lint-free cloth. Ultrasonic jewelry cleaners also work quite well.


Gold: You can clean your gold jewelry in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the jewelry with a soft brush until you have created a lather around it. With the jewelry on a plastic or metal strainer, rinse off with warm water (be sure not to clean your jewelry over the drain!). Pat your jewelry dry with a soft, lint-free cloth.


Prevent Tarnish: Without a doubt, sterling silver, gold filled and bronze metals will oxidize and tarnish if it is exposed to air over time. You can purchase Anti-Tarnish Papers that you should place in your jewelry box to help prevent tarnish of your precious metals from many sellers on Amazon. Also, be careful as most gift boxes and fillings will not protect your jewelry from tarnishing.


Placing it in the Right Storage: Handmade jewelry tends to be delicate and will tangle if you just throw it in your jewelry box. We suggest that you place each jewelry piece in an airtight bag like a small ziploc bag with the end of the chains hanging out of the bag so the necklace or bracelet will not get tangled. As for earrings, we recommend that you place them back on the earring cards or an earring holder after wearing them so they will always be together. Also, save the plastic earring backings so they won’t fall of your ear when you wear them. And, never pile your jewelry in your jewelry box– they will tangle and scratch!

Eliminating Unwanted Exposure: Avoid contact of your jewelry with perfumes, chemicals, make up, hairspray, sea salt, pool water, etc. These items will cause the gemstones and metals to look dull and leave a film. Putting on your jewelry should be the last thing you do before heading out the door!


Careful Cleaning: When necessary, it is suggested that you use a silver polishing cloth to clean the metals. As for cleaning gemstones, it is best to use a soft damp cloth. Avoid ultrasonic cleaners and harsh jewelry chemical cleaners, as they will tend to ruin gemstones.

 

What is your privacy policy?
Luckily you don't have to tell us much but we do need some basic information when you order including Name, Email address, Billing and Shipping address, and Telephone number. But don't worry, the information you provide us stays with us (like what happens in Vegas stays in Vegas) and remains confidential. We keep it all to ourselves and won't ever share or sell it to another company. Click here for our complete Privacy Policy . Pay Pal will need similar information plus your credit card information. 


How do you use information you gather on the site?
There are a few simple and non-invasive ways in which we use the information you provide us


Cookies
Put simply, a cookie is a small piece of information that web sites use to remember information about users. We use two types of cookies to recognize our members and remember shopping list items. We use transient cookies to provide continuity from page to page. Within a single visit, these cookies store information such as your shopping list to simplify checkout. They do not contain any personally identifying information.

We use persistent cookies to identify members after their first visit. These cookies remain on the hard drive of a PC and allow a user to enter our site without having to log in on every visit. To access any secure areas such as your account information, you must still enter your password.

 

Usage Tracking
We measure and track the traffic throughout our site. This anonymous information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve our members and guests.


Aggregate Information
We use aggregate information from demographic surveys and traffic patterns to customize our site. State-of-the-art comparison technology allows us to use this information to make recommendations to members based on previous traffic patterns and purchases. We only use information on an aggregate level and do not track information about individuals. Aggregate information may be shared with our partners to plan advertising or promotions. We do not share any individual information and this data is all anonymous. 

Surveys
Once in a while, we may offer you the opportunity to participate in customer satisfaction, site improvement, and other business-related surveys. You may be asked to provide certain information to participate. Sometimes we partner with other companies to deliver these surveys. All surveys are optional.

 

Do you share any information I might give you with third parties?
We don't provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, we give your name, shipping address, phone number, and order information to our shipping carrier, such as FedEx. We maintain strict guidelines requiring all third parties to keep any shared personal information confidential. We do no sell or provide email lists for third party purchase ever.


How do I subscribe or unsubscribe to your newsletter?
You can sign up for our newsletter right on the home page. Look for the sign up box at the bottom of the site and enter your email address. If you want to unsubscribe from any of our email lists, simply use the Unsubscribe link on the newsletter in the email itself.


I own a retail store….do you offer wholesale purchases?
YES. Please fill out the contact form with your information, and we will get back to you with our wholesale prices.

 

How do I know the right ring size? 
When you purchase a ring, you will be shown the size in which the ring is available. As our rings are generally estate pieces, we do not stock multiple different sizes of the same ring but most rings can be resized by your jeweler.

You can determine your ring size easily. Measure around the finger on which the ring will be worn (in millimeters), then find the ring size closest to this measurement in the U.S. Ring Size Chart below.

The millimeter is the standard unit of measurement for jewelry. By using millimeters, we can provide you with the most accurate size for your ring. The following chart will give you an idea of how millimeters convert to inches:
3 mm ≈ 1/8 inch
6 mm ≈ 1/4 inch
13 mm ≈ 1/2 inch
19 mm ≈ 3/4 inch
25 mm ≈ 1 inch
50 mm ≈ 2 inches
75 mm ≈ 3 inches
The ring should be large enough to slide over the knuckle without falling off. Take the measurement at the end of the day when your fingers are warm, and check it several times to be sure it is accurate.

 

U.S. Ring Size Chart
Size 3 = 44.2 millimeters
Size 3-1/2 = 45.5 millimeters
Size 4 = 46.8 millimeters
Size 4-1/2 = 48.0 millimeters
Size 5 = 49.3 millimeters
Size 5-1/2 = 50.6 millimeters
Size 6 = 51.9 millimeters
Size 6-1/2 = 53.1 millimeters
Size 7 = 54.4 millimeters
Size 7-1/2 = 55.7 millimeters
Size 8 = 57.0 millimeters
Size 8-1/2 = 58.3 millimeters
Size 9 = 59.5 millimeters
Size 9-1/2 = 60.8 millimeters
Size 10 = 62.1 millimeters
Size 10-1/2 = 63.4 millimeters
Size 11 = 64.6 millimeters
Size 11-1/2 = 65.9 millimeters
Size 12 = 67.2 millimeters
Size 12-1/2 = 68.5 millimeters
Size 13 = 69.7 millimeters
Size 13-1/2 = 71.0 millimeters

 

Privacy Statement:
This privacy statement discloses the privacy practices for JewelrySpring.com. We are committed to protecting your privacy and encourage you to periodically review this page to be informed of how we protect the information you disclose to us. If you believe that Jewelryspring.com is not abiding by our posted privacy policy, please contact us via e-mail at Jennifer@jewelryspring.com.

 

Information Collection and Use
JewelrySpring.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. JewelrySpring.com collects information from our users at several different points on our website.


My Account
When you make your first purchase on our site, you will be asked to create an account. By creating an account, the system will remember your personal and purchase information and the checkout process on future purchases will be fast, easy and always completely secure.

Creating an account is also fast and easy: simply enter your personal information once and select your very own username and password. Then during checkout on your next purchase, just login and the system will take care of the rest. At all times, your personal information is accessible to you to review, edit, or update as necessary by clicking on the "My Account" link.


Order
We request information from the user on our order form when making a purchase. Here is where a user must provide their contact information, like name and shipping address, and financial information, like credit card number and expiration date. This information is used for billing purposes and to fill the customer's order. If we have difficulty processing an order, this contact information is used to communicate with the customer.


Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. We use both session and persistent cookies. Usage of a cookie from our site is in no way linked to any personally identifiable information. Cookies enable us to track and target the interests of our users in the aggregate by analyzing popular areas and products to enhance future experiences on our site. Cookies do not cause damage to your computer systems or files, and only the web site that transferred a particular cookie to you can read, modify or delete such cookie. If you do not want information collected through the use of cookies, there are simple procedures in most browsers that allow you to delete existing cookies, to automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to your computer.


Usage Tracking
JewelrySpring.com database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and #of clicks to analyse trends, administer the site, track user's movement in the aggregate. The statistics help us decide which products and services best serve our members and guests.


Aggregate Information
JewelrySpring.com uses aggregate information from demographic surveys, traffic patterns and IP addresses to customize our site. Aggregate information is occasionally shared with partners third parties for purposes such as planning or executing advertising or promotions. We do not share any personally identifiable information.


Sharing
JewelrySpring.com may disclose and transfer aggregated information about our users, and information that does not identify any individual, without restriction.

JewelrySpring.com gives you access to third party partners only to provide you with certain services of JewelrySpring.com. JewelrySpring.com will provide those third parties with your transaction information and then those third parties will collect additional information if needed to provide you with the requested service, such as outside shipping companies to ship orders, and credit card processing companies to bill users for goods and services.

We reserve the right to disclose and transfer any and all information that we collect from users of the site, including personal information to our subsidiaries and affiliates; to contractors, services providers, licensees and other third parties we use to support our business; to licensors, buyers, successors or other third parties in the event of any license, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of the assets or stock (including without limitation in connection with any bankruptcy or similar proceedings) relating to JewelrySpring.com; to fulfill the purposes for which you provide it;for any other purposes disclosed by us when you provide the information;with your consent.


Finally, notwithstanding any other provision of this privacy policy to the contrary, we reserve the right to disclose your personal information if we believe that we are required to do so by law; to comply with legal process or governmental requests; to enforce our Terms of Use and other agreements, including for billing and collection purposes; to protect our operations or those of any affiliated entities; to protect the rights, privacy, safety or property of JewelrySpring.com, any affiliated entities, you or others (This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.); to permit us to pursue available remedies or limit the damages that we may sustain.


Links
This website may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by JewelrySpring.com.


Catalogue, Newsletters, Etc.
If a user wishes to subscribe to our newsletter, etc., we ask for contact information such as name, street address and e-mail address to provide these communications. Because we respect our users' privacy, we provide a way to opt-out of these communications. Please see the choice and opt-out section below.

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an e-mail. Generally, users may not opt-out of these communications, though you can deactivate your account. However, these communications are not promotional in nature.


Surveys, Contests and Sweepstakes
From time to time, our site requests information from users via surveys, contests, or sweepstakes. Participation in these is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name, shipping address and e-mail address), and demographic information (such as post code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


Security
JewelrySpring.com takes every precaution to protect our users' information. When users submit sensitive information via our website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the Secure Socket Layers (SSLs) best encryption software in the industry - Secure Socket Layers (SSLs). While on a secure page, such as our order form, a lock icon appears on the bottom of your Web browser. When you are not on a secure page, no lock icon will appear. In addition, the servers that we store personally identifiable information on are kept in a secure environment under restricted access.


If you have any questions about the security at our website, send us an e-mail at Jennifer@jewelryspring.com for more info.

 

Special Offers
Established members will occasionally receive information on products, services, special offers and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see our choice and opt-out below.


Correcting/Updating/Deleting/Deactivating
If a user's personally identifiable information changes (such as your post code, phone, e-mail or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate that user's personally identifiable information provided to us. This can be done by using the unsubscribe feature in our communication.


Choice/Opt-Out
Users who no longer wish to receive promotional materials may opt-out of receiving these communications by using the unsubscribe feature in our e-mail.


Changes to This Policy
We reserve the right to change this privacy policy, and any of our policies or procedures concerning the treatment of information collected through the site, without prior notice. You can determine when this privacy policy was last revised by referring to date at the top of this page. Any changes to our privacy policy will become effective upon posting of the revised policy on the Internet, accessible through the site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect. We encourage you to periodically review our privacy policy to ensure familiarity with our most current version.

 

At our jewelry store, we are constantly creating and acquiring new pieces so there will always be something unique for your viewing pleasure! Our pictures are the actual items you will receive however PLEASE NOTE:

  • Some photos may be magnified for detail
  • Colors in photos may vary from monitor to monitor. Photos are only one way that the item is described, please read the item description as well.
  • All items listed as estate items are pre-owned. Estate pieces thus may have normal wear consistent with age and use, and may show blemishes typically unseen with the naked eye. Any dates given for estate pieces are simply approximations based on design and there are no guarantees on exact dates unless specifically stated.
  • Because we purchase some of our items from individuals, estate sales and auctions, we do not have paperwork for a particular item. 
  • Carat weights are approximate
  • Diamond grading is not an exact science. Human judgment plays an important role in grading a diamond. To complicate matters further, no two diamonds are alike. They may have the same type of flaws but differ widely in how they appear to a naked eye. Hence, Diamond grading is an opinion. In some cases we have posted the diamond grates, but realize there may be a 1-2 grade opinion difference. If you take a piece of jewelry from us and show it to a jewelry store, there is always a chance that the jeweler will be bias because they are interested in selling their own jewelry.

 


 

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